Privacy & Security

Chapter Gifting takes your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. By providing Chapter Gifting with your personal information, you consent to the collection, storage, use and transfer of your personal information to enable us to provide our products and services.

By continuing to use this website, communicate or otherwise deal with us, you agree to the terms of this Privacy Policy and any updates made from time to time.

Chapter Gifting collects personal information about you, your business and your gift recipient to make your ordering process as seamless as possible and to deliver a high standard of customer service and delivery experience.

Your information is primarily used for internal record keeping and order fulfillment. We may also use this information to provide relevant and up-to-date products, services and communications. From time to time, we may send you promotional or marketing materials, surveys or other information we believe may be of interest to you.

To process your order, we require certain personal information about you, your business and your recipient. In addition to information you provide directly on our website, we may also receive and store information when you interact with our website through the use of Cookies.

Personal information collected by Chapter Gifting may include, but is not limited to:

• Information about you (the sender) and the gift recipient, including full name, residential or business address, email address, billing address and contact phone numbers
• Delivery information such as the name of the recipient’s workplace, business, school or hotel
• Transaction details including order dates, order values and payment information such as credit card details
• Information used to establish your identity, including name, address and previous order history
• Information provided through communications between you and us, including messages written on personal cards
  

Chapter Gifting collects and uses personal information solely for the purpose of conducting our business and providing products and services. This may include using your information to:

• Enable you to order products through our website
• Enable you to place orders via telephone
• Respond to your inquiries and requests
• Customize future ordering experiences and communications
• Design, price and develop existing and new products and services
• Improve our product range and customer service
• Personalize your website experience
• Notify you of promotions, offers or discounts
• Create and send marketing and advertising materials including emails, phone calls or other electronic communications

If you no longer wish to receive any marketing material from us, please unsubscribe from those services using the “unsubscribe” link included within the marketing material. Alternatively, you may contact our Customer Service team by emailing us at info@chaptergifting.com.

Chapter Gifting collects information about you when you use our website or when you communicate with us, such as by telephone, email, social media, competition entries or text message. This includes information you provide when placing an order with us, making an inquiry via phone or on our website or participating in marketing campaigns such as competitions, promos or surveys. We also receive and store certain types of information when you interact with chaptergifting.com, this is provided through the use of Cookies.

Unless required by law or we are investigating suspected fraud or other unlawful activity, the personal information collected by Chapter Gifting will only be disclosed to or seen and used by staff working at Chapter Gifting or for us, unless you have authorized us to do otherwise.

We will pass on any information relating to suspected fraudulent activity to appropriate authorities.

We keep your personal information for the purpose of conducting our business, to help with your enquiries or requests in the future, or if we are required to keep the personal information by law.

Chapter Gifting does not sell or rent any Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

• Service providers who assist in the delivery of our products/services that we provide to you;
• Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of Chapter Gifting or others.
• This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

If you believe that any information, we are holding about you is incorrect or incomplete, please contact our Customer Service team by emailing us at info@chaptergifting.com. We will promptly correct any information found to be incorrect.

We do use various details to verify information given to us by our members. At times, we use:

• Account names to compare with information on credit cards.
• Phone numbers and email addresses provided to us to communicate with customers about payments.
• Customer addresses to check against credit card billing addresses etc.
• In cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities.

We do not distribute login or password details via telephone or email. If you have forgotten your Chapter Gifting account password, please go to the Forgotten Password page and follow the prompts. If you have forgotten your Chapter Gifting account username please email info@chaptergifting.com and we will ask you a series of security questions before divulging any account username information.

Our Privacy Policy will be updated from time to time, and we will notify you about any changes to this Privacy Policy by uploading an updated version on the Chapter Gifting website. You should review our Privacy Policy when visiting our site or providing us with personal information.

Subject to any legal restrictions on us, we are happy to inform you of what personal information we hold about you and how we manage your personal information. For more information, including for a copy of our Privacy Policy, please email us at info@chaptergifting.com.

Chapter Gifting website may at times contain links to other websites. Once you have used a link to leave our site, you should note that we do not have any control over that website, and it is not governed by this privacy statement. Chapter Gifting cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. You should exercise caution and look at the privacy statement applicable to the website in question.