Shipping Information

Absolutely! We can send your gifts straight to your clients, recipients, or multiple addresses for maximum convenience. If you need any extra assistance, our team is happy to help, just get in touch with us.

Orders ship once they are fully prepared and customized. You’ll receive confirmation and tracking details once your order leaves our warehouse, which is normally the next business day.

We deliver across all 50 states.

We offer UPS Ground and UPS 2-Day delivery services. All orders are packed and dispatched from our warehouse the next business day after the order is received. Costs are UPS Ground $14.95 or UPS 2-Day $54.95, simply choose the option that best suits your timing and budget at checkout.

We work based on dispatch dates from our warehouse, so you’ll need to plan backward from when you need your gift delivered. Orders are dispatched the next business day after we receive them.

No. Deliveries are made on business days only. Orders are not dispatched or delivered on weekends or public holidays, and delivery time frames are calculated using business days.

At this time, we do not offer order pickup. All orders are shipped directly from our warehouse via our delivery partners.

A tracking number will be emailed to you once your order is dispatched, so you can monitor your gift’s journey in real time.

If a gift is returned, we will contact you to arrange re-delivery or discuss alternative solutions. Additional charges may apply.

We accept returns for damaged or incorrect items. For personalized gifts, returns are accepted only if the item is faulty. Please contact our team for assistance.

At this time, we do not offer international shipping. All orders are delivered within the United States only.

If incorrect or incomplete delivery details are provided, this may result in delivery delays, returns, or additional fees. Chapter Gifting is not responsible for delays or failed deliveries caused by incorrect information, and re-delivery charges may apply.

Delivery time frames are estimates provided by our courier partners. While we do our best to meet all delivery expectations, Chapter Gifting cannot guarantee delivery dates and is not responsible for delays caused by couriers, weather, or other unforeseen circumstances.

If your gift arrives damaged, please contact our customer service team as soon as possible with photos of the damage and your order number. We’ll review the issue and arrange a suitable resolution.

No. We are unable to deliver to hospitals or hotels. A residential or business street address is required for delivery.

No. Due to courier restrictions, we are unable to deliver to PO Boxes. A physical street address is required for all deliveries.