Refunds & Returns

Refunds & Returns

At Chapter Gifting we create our gifts from the heart with love. In the unfortunate event that you are dissatisfied with our products, this must be communicated to us within 3 business days of delivery by contacting our Friendly Customer Service team by emailing info@chaptergifting.com or here.

Chapter Gifting does not refund for

• Change of mind
• Late delivery outside of our estimated delivery times
• Once orders have left our warehouse for delivery

Refunds are processed via the payment method used for the initial purchase. We are unable to issue refunds into any accounts that differ from the original account used. If for some reason this account no longer exists e.g. expired credit card, contact our Friendly Customer Service team by emailing info@chaptergifting.com or here to contact us.

How to cancel an order

As we pack your gift boxes fresh to order, cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations or changes under any circumstances once your gift box is with our courier for delivery. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

Please Note: Additional fees may apply for amendments or changes to orders once they have been received and processed.

If you wish to cancel your order, please contact our friendly Customer Service team by emailing info@chaptergifting.com.